All Systems Operational

About This Site

Stay up-to-date with the latest performance, uptime, and incident information for all PokitPal services. We provide real-time updates for our three environments: Production (PROD), Staging (STAGE), and Beta (BETA).

This page is your transparent channel for monitoring service health, maintenance activities, and any disruptions that may impact your experience. Our goal is to ensure a seamless and reliable experience across all environments.

Uptime over the past 90 days. View historical uptime.
Loyalty Services - Production Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Loyalty Processing Service (TPQ / Loyalty Engine) Operational
90 days ago
100.0 % uptime
Today
POX Operational
90 days ago
100.0 % uptime
Today
Events (Webhooks) Operational
90 days ago
100.0 % uptime
Today
Card Linking Service (VCLS) Operational
90 days ago
100.0 % uptime
Today
Gift Card Service (GCS) Operational
90 days ago
100.0 % uptime
Today
Round Up Service API Operational
90 days ago
100.0 % uptime
Today
Loyalty Services - Beta Operational
90 days ago
100.0 % uptime
Today
API - Beta Operational
90 days ago
100.0 % uptime
Today
POX - Beta Operational
90 days ago
100.0 % uptime
Today
Events (Webhooks) - Beta Operational
90 days ago
100.0 % uptime
Today
Card Linking Service (VCLS) - Beta Operational
90 days ago
100.0 % uptime
Today
Loyalty Processing Service (TPQ / Loyalty Engine) - Beta Operational
90 days ago
100.0 % uptime
Today
Loyalty Services - Staging Operational
90 days ago
100.0 % uptime
Today
API - Staging Operational
90 days ago
100.0 % uptime
Today
POX - Staging Operational
90 days ago
100.0 % uptime
Today
Events (Webhooks) - Staging Operational
90 days ago
100.0 % uptime
Today
Card Linking Service (VCLS) - Staging Operational
90 days ago
100.0 % uptime
Today
Loyalty Processing Service (TPQ / Loyalty Engine) - Staging Operational
90 days ago
100.0 % uptime
Today
Demo Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 22, 2026

No incidents reported today.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

Security Update
Completed - The scheduled maintenance has been completed.
Aug 20, 23:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 22:00 AEST
Scheduled - We are updating security configurations of our Databases. This maintenance may result in brief, minor service interruptions.

We’ll monitor the services throughout the maintenance and work to minimize any disruption.
Aug 20, 13:58 AEST

Aug 19, 2026

No incidents reported.

Aug 18, 2026

Security Update
Completed - The scheduled maintenance has been completed.
Aug 18, 22:19 AEST
Verifying - Verification is currently underway for the maintenance items.
Aug 18, 22:16 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:13 AEST
Scheduled - We are applying the latest security patches to our EC2 instances. This maintenance may result in brief, minor service interruptions while the instances are being updated and restarted.

We’ll monitor the services throughout the maintenance and work to minimise any disruption.
Aug 18, 22:12 AEST

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

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