All Systems Operational

About This Site

Stay up-to-date with the latest performance, uptime, and incident information for all PokitPal services. We provide real-time updates for our three environments: Production (PROD), Staging (STAGE), and Beta (BETA).

This page is your transparent channel for monitoring service health, maintenance activities, and any disruptions that may impact your experience. Our goal is to ensure a seamless and reliable experience across all environments.

Uptime over the past 90 days. View historical uptime.
Loyalty Services - Production Operational
API Operational
Loyalty Processing Service (TPQ / Loyalty Engine) Operational
POX Operational
Events (Webhooks) Operational
Card Linking Service (VCLS) Operational
Gift Card Service (GCS) Operational
Round Up Service API Operational
Loyalty Services - Beta Operational
API - Beta Operational
POX - Beta Operational
Events (Webhooks) - Beta Operational
Card Linking Service (VCLS) - Beta Operational
Loyalty Processing Service (TPQ / Loyalty Engine) - Beta Operational
Loyalty Services - Staging Operational
API - Staging Operational
POX - Staging Operational
Events (Webhooks) - Staging Operational
Card Linking Service (VCLS) - Staging Operational
Loyalty Processing Service (TPQ / Loyalty Engine) - Staging Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 20, 2026

No incidents reported today.

Oct 19, 2026

Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:27 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:05 AEDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 19, 17:02 AEDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 19, 17:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 16:00 AEDT
Scheduled - Hi all,

Please be advised that we will be performing scheduled maintenance on our infrastructure today, Monday 19 October 2026, between 4:00 PM and 5:00 PM AEST.

Expected impact
There is no expected downtime during this maintenance window. However, there may be brief service interruptions in isolated instances, potentially lasting from 30 seconds to a few minutes while certain changes are applied

Our team will closely monitor the systems throughout the maintenance period to ensure any impact is minimized and services continue to operate normally.

If you notice any issues following the maintenance window, please let us know and we will investigate promptly.

We appreciate your understanding and support as we continue to enhance the security and stability of our platform.
Oct 19, 13:36 AEDT

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Scheduled Maintenance - Staging
Completed - The scheduled maintenance has been completed.
Oct 16, 21:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:30 AEDT
Scheduled - Scheduled maintenance will be performed on the Staging environment to deploy system updates and configuration changes.

Downtime is expected during the maintenance window. The Staging environment and related services may be temporarily unavailable while the maintenance activities are carried out.

We will restore services as soon as the maintenance is completed and perform validation checks to confirm the environment is operating normally.
Oct 16, 14:21 AEDT

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Maintenance Notice – Version 2026.10.13.1
Completed - The scheduled maintenance has been completed
Oct 13, 23:31 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:55 AEDT
Scheduled - We will be performing scheduled maintenance as part of release 2026.10.13.1 to apply updates and improvements to our services.

No downtime is expected, and all services are anticipated to remain available throughout the maintenance window.

We will monitor the services during and after the maintenance to ensure everything continues to operate as expected.

Thank you for your understanding.
Oct 13, 22:53 AEDT
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 15:10 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 13:45 AEDT
Scheduled - We will be undergoing a scheduled maintenance at this time
Oct 13, 13:36 AEDT

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Scheduled Maintenance Notice
Completed - The scheduled maintenance has been completed.
Oct 6, 18:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:30 AEDT
Scheduled - Please be informed that scheduled maintenance will be carried out on the following services:

Production:
- API Services
- Card Linking Services

Beta:
- API Services
- Card Linking Services

Expected Impact: No downtime is expected. The services are expected to remain available throughout the maintenance window.

We appreciate your understanding and cooperation.
Oct 6, 13:56 AEDT
Incident History Powered by Atlassian Statuspage